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FAQ

HOW TO BUY?


Choose the style (New Arrivals, Pre-Order, Tops, Dresses...)

View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, reference code and price.

Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process order.

Select a payment method: Visa, Visa Electron, Mastercard, American Express

Confirm the order.

You will receive an email confirming your order.


WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTO?


Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.


HOW DO I RECOVER MY FORGOTTEN PASSWORD?


If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.


CAN I REMOVE ITEMS FROM MY ORDER?


Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.


HOW CAN I BE SURE THAT I'VE MADE MY PURCHASE CORRECTLY?


Once you have placed your order, you will receive a confirmation email.


CAN I CANCEL MY ORDER?


Yes. You can cancel your order as long as its status allows you to. To do this, go to the "my orders" section in your account. If you are not registered, click on the "Order Information" link in the confirmation email sent to you and click cancel.


SHIPPING METHODS


We offer standard shipping in the U.S. and Canada by UPS. We offer ground, 3rd day, 2nd day or next day air.


For orders with more than one item, we may split your order into several packages according to stock levels at our own discretion. Thank you for your understanding.


Customers are strongly advised to purchase the shipping insurance during the checkout for a smooth delivery.

For orders with insurance we will offer the same parcel free of charge by default, if there are any issues during the delivery. If there is no stock we will offer refund options.


Return Policy

    All requests for returns and/or exchanges must be made via email to info@limenchili.com within 7 days of receipt of merchandise for store credit only. All items returned for any reason must have original packaging with full pack quantity of items. Returns must be unworn, unaltered and unwashed. Merchandise returned with missing original packaging or those returned after 7 days will have a 20% restocking fee. All other returns will have to be done with customer’s own shipping label. We cannot be held responsible for tracking those items. Shipping and handling fees are non-refundable (Including all refused and unaccepted packages). All clearance items are final sale.
    For any damages, written notification must be made within 5 days of receipt of merchandise. Items damaged must not be worn or washed. If you received any incorrect or damaged items, please email the below to info@limenchili.com. We will get back to you promptly. 
    1.  Include PO number and company name in your subject line
    2. Style number, color, size and description of what is wrong
    3. Picture of the area that is damaged
    4. Picture of the care label (has style number on it)
    

Cancellation Policy

    Cancellation Policy
    All cancellations must be made PRIOR TO SHIPPING. The buyer is responsible for canceling and monitoring all pending orders. If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled. Feel free to reach us via FashionGo message or email us at info@limenchili.com.